order policy

   

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Shipping:
We ship FedEx Ground in the United States and UPS to Canada and Mexico. Overseas orders are shipped via the US Postal Service.

Payment:
We accept certified checks, Visa, MasterCard and American Express.

Refunds:
Customers have 2 weeks to cancel any custom orders. In-stock orders must be cancelled within 24 hours of confirmation from the artist. Designs In Clay does not take responsibility for packages signed for by third parties, e.g. neighbors or doormen. Photographs of any items damaged in shipping should accompany requests for refunds. Alternatively, works damaged in transit may be returned to Designs In Clay for a full refund.

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